Spa

Lovely little place that I didn't even know existed until recently. Had the most amazing back massage. Thoroughly recommend and definitely coming back.

Horrible service, cold room, therapist walked in while getting dressed, staff talking loudly outside the room, unwelcoming vibes. Only focused on gaining money and have zero customer care

I have been here twice. The forst was for a Thai massage which was absolutely fantastic. Maybe the best massage I have ever had.The second time was for a pedicure. I drove far to get this as I was so impressed with my first visit.The actual pedicure was OK, varnish etc. The killer was that at the end (even though I brought flip flops) I was told that I needed to wait 45 minutes in reception for the polish to dry. Not to put flip flops on, or for the beautician to put them on then varnish, which is what usually happens. I was supposed to wait in the spa reception. This was along about 4 corridors and 2 flights of stairs. In bare feet when people have walked in outside shoes. It's not ok, I walked this way because I had no choice, but left (as soon as I got to reception) feeling like I had dirty feet and why did I bother. It's top end price, which would be ok if it wasn't for my exit experience.

This was my first visit here and I had an wonderful experience! Emilia made me feel very welcome and relaxed from the start. My massage was amazing - for the first time, after many massages, I came away with my shoulders feeling fully relaxed. I will definitely be visiting again!

Have stayed at the hotel five times over the past decade or so, and always enjoyed the experience, which is unique and very special. There were nice friendly people to drive you and your luggage across to the island. Since my last stay, there seem to be a lot of new staff, some who were not perhaps as experienced as they might be - our lunch order wasn't what we'd asked for although what we were given was nice anyway.We had dinner in the main dining room, a great experience with live music and everyone in dinner suits. We'd booked for 6.30 but didn't get invited to our table until 7.45 and our starters didn't arrive until well after 8.00. Despite the late start, the food was excellent.Of course, the hotel is famous for its Agatha Christie connection, as she based two of her novels, Evil Under the Sun, and And Then There Were None, on Burgh Island. In Evil Under the Sun, a particularly awful hotel guest is murdered. So it was a delight when we were treated to a pair of wonderfully obnoxious guests - they announced to anyone who'd listen that they were on their anniversary and intended to celebrate" every night. It was hilarious to see their disgust when they were offered water with their meal. I don't think I saw them sober the whole time we were there

Lovely friendly place very experienced in what they do

Booked a massage and scrub for my daughters 18th birthday… the worst customer service we have EVER experienced. DO NOT COME HERE. The lady’s hands were so crusty I thought that the oil massage was the scrub. The room was freezing cold and to top it off the 1hr session was so rushed the lady finished everything in 40 minutes. We were both cheated of at least 10 minutes of our 1hr session. But I’m glad it was over quicker because what was supposed to be relaxing was actually making me feel sick.I mention customer service because even though we booked weeks in advance, when we turned up we were told a half of our appointments had to be canceled because of a shortage of staff. We have been told to book the other half of the treatments another day… even though we booked the treatments specifically for my daughters birthday. If I could give it 0 stars I would.

Have been trying to contact for the last three weeks, but phone keeps going straight to voicemail... Any news?

Under new management, the new manager has cut all the classes, manager refusing to provide email and point of contact for managers above him. Golds not interested in views of customer. Over 50 ladies upset and the instructor kindly communicated this on our behalf - so they sacked her after 25 years service. I will be contacting trading standards and financial ombudsman as my money has been taken under false pretences. This is not what I signed up to.. Save your money and find a different gym.

Relaxing massage with friendly staff. Don’t expect anything luxurious, be prepared for an interesting reception room when entering but apart from that it’s worth the money